Charged multiple times

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Charged multiple times

6YX
Regular
I was setting up my very first subscription with student discount, I was having trouble with the student verification process, which, required me to repeat the process plenty of times. As part of the process, I reentered my card's credentials many times taking note of Spotify's "spotify hasn't charged you yet" note every time I do so. When I checked my account this morning, I was charged 6 times under Spotify's name. What to do?
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Re: Charged multiple times

Rock Star 24
Rock Star 24

The verification has most likely failed or you didn't fully complete the payment process.

 

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.


If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

MaximRock Star 24
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14 Replies

Re: Charged multiple times

aidanavarrete
Regular
Same thing happened to me, the charged me even though it said they "are not charging anything" and like my account is not premium I can't listen to music but like they charged me and they didn't even ask me about my college info

Re: Charged multiple times

6YX
Regular
Yes, exactly. Do they have a solution to this?

Re: Charged multiple times

Andrei2911
Casual Listener

Same thing happened to me. I hope that they can come with a solution

Re: Charged multiple times

Rock Star 24
Rock Star 24

Hey @6YX @Andrei2911 @aidanavarrete,

 

Have you received a receipt from Spotify via Email?

MaximRock Star 24
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Re: Charged multiple times

Andrei2911
Casual Listener

No i haven't, I was confused why i didn't recive som kind of ensurence that i bought premium

Solution!

Re: Charged multiple times

Rock Star 24
Rock Star 24

The verification has most likely failed or you didn't fully complete the payment process.

 

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.


If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged multiple times

6YX
Regular
Yes but just one receipt. saying that my payment was successful.

Re: Charged multiple times

Rock Star 24
Rock Star 24

Hey @6YX,

 

And you got your student Premium, right?

 

If so, the other 5 charges are most likely pending :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Charged multiple times

6YX
Regular
What do you mean pending sir?
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