Charged multiple times

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Re: Charged multiple times

Rock Star 24
Rock Star 24

@6YX

 

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.


If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company.

 

For more information, contact your bank/credit card company.

MaximRock Star 24
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Re: Charged multiple times

6YX
Regular
Thanks for that. I've read somewhere here that whenever there multiple charges occur due to an error it us usually compensated by spotify not charging on the successive months, is that true?

Re: Charged multiple times

Rock Star 24
Rock Star 24

 

If the payments are pending, you won't be charged :) Therefore there is no compensation to be given.

 

Feel free to re-apply for the student discount at https://spotify.com/student. Make sure you enter the right details.

MaximRock Star 24
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Re: Charged multiple times

aidanavarrete
Regular
No I haven't, thanks
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Re: Charged multiple times

Maverick49
Newbie

I am having the same problems as some of the people on here. I applied for the student discount and bought the premium along with it.  Im guessing it got accepted because I received an email asking to confirm my new account. I accepted it and it said "youre all set". But when I go back to my spotify it says that I havent bought the premium. I did. I sent my info in multiple times and it still will not let me listen to music. I repeated this process mutliple times and it still wont work. I even deleted the app and redownloaded it, logged out and in countless times, and checked for a receipt and never got one. But  Then when I checked my bank statements it says I was charged 4 times??!!!! It took the money out. Im so confused on what it going on and Im getting VERY FRUSTRATED. I only want the one subscription along with the free trial for now. HELP

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