Country : Germany
My Question or Issue:
I've had a student account for a very long time and always submitted the certificate on time! When I saw my account statement a few days ago, I was shocked. I saw that spotify for the third time € 9.99 instead of € 4.99 has deducted. I have not been notified to submit a matriculation certificate because my account was up to 2020.
How can it be that I can not contact anyone about the problem?