Double payment taken in 1 month

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Double payment taken in 1 month

Djhammond
Newbie

Plan

Premium 

Country 

UK

Device

Samsung Galaxy S8

 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I have been charged twice for my Spotify. I have a student account and payed my Spotify on the 07th January 2019. I have now been charged another £4.99 on 24th January 2019. This has now caused issues with my money to make it to university as you have charged me twice. I want my money back.

1 Reply

Re: Double payment taken in 1 month

Moderator
Moderator

Hey @Djhammond,

 

Welcome to the Spotify Community. Sorry to hear you're being double charged!

 

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

 

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help :)

 

Have a great day.

Daisy Moderator
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