Erro ao tentar criar conta Premium [Error trying to create Premium account]

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Erro ao tentar criar conta Premium [Error trying to create Premium account]

rodrigoerickpl
Casual Listener

Olá, estou tento um problema ao tentar criar a conta para universitário. Esse erro ocorre desde ontem 15/10/2018. Alguém por acasao sabe como resolver?

[Hello, I'm having a problem trying to create the college account. This error occurs since yesterday 10/15/2018. Does someone by accident know how to solve it?]

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5 Replies

Re: Erro ao tentar criar conta Premium [Error trying to create Premium account]

Rock Star 21
Rock Star 21

Oi @rodrigoerickpl, tudo bom?

 

Sugiro que tente novamente, dessa vez usando outros navegadores do seu computador. Sugiro o Chrome em modo incógnito.

 

Essa é a primeira vez que você se cadastra para o desconto universitário?

BittencourtRock Star 21
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Re: Erro ao tentar criar conta Premium [Error trying to create Premium account]

AleFau
Regular
 
I have the same problem too

Re: Erro ao tentar criar conta Premium [Error trying to create Premium account]

Rock Star 21
Rock Star 21

Hi @AleFau, thanks for writing.

 

Which device did you use when trying? Could you try it again, this time using different browsers in your computer?

 

Let me know how it goes!

BittencourtRock Star 21
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Re: Erro ao tentar criar conta Premium [Error trying to create Premium account]

AleFau
Regular
I tried with multiple devices and also from different internet lines .. and
it does not work

Re: Erro ao tentar criar conta Premium [Error trying to create Premium account]

Rock Star 21
Rock Star 21

Well @AleFau

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them. One is filling out the online contact form.

 

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

 

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful!

BittencourtRock Star 21
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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