Even though my student discount was accepted, Spotfiy withdrawn much more money from my bank account

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Even though my student discount was accepted, Spotfiy withdrawn much more money from my bank account

ozgee-
Newbie

Plan

Premium

Country

 Turkey 

 

 

 

My Question or Issue

 

Good evening, I had a student discount premium before and no problem occurred until I renewed my student membership. After 2 months, I realized that I was paying 14 Turkish liras, not 7 TL as I supposed to do. There was no problem about the renewing process, here in the picture says ''we approved your student status'' and I clicked to the button and did the same steps as the first time and everything was verified. I have no fault at all. I want this situation to be handled, paying me back what shouldn't be withdrawn in the first place, thank you. 

 

Ekran Alıntısı.JPG
Ekran Alıntısı.JPG
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Re: Even though my student discount was accepted, Spotfiy withdrawn much more money from my bank acc

Moderator
Moderator

Hey there @ozgee-,

 

Thanks for posting and welcome to the community!

 

Once you've re-verified your student status, we'd recommend heading here to make sure that you'll be charged at the discounted rate from now on. 

 

On another note, you can find more about our refund policies and how to get one here.

 

Let us know how you get on :)

KaterinaModerator
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