Family Premium account poor audio quality

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Family Premium account poor audio quality

Sandrath88
Casual Listener

Plan

Premium

Country

UK 

Device

Samsumg s9, PC windows (multiple), Sky box, 

Operating System

 

 

My Question or Issue

 Over half of my songs have very poor audio quality most commonly rock or metal songs. Doesnt matter what device i listen from.

Its all the high pitch sounds such as symbols that are distorted as if i was listening to a bad download in the 00's. If the streaming was true 320kbs then i would not have this problem. Its really frustrating me now.

Please Help

4 Replies

Re: Family Premium account poor audio quality

Rock Star 11
Rock Star 11

Hey there @Sandrath88,

and thanks for reaching out to the community !

 

All information needed on audio settings and quailty of the tracks played is added here.

 

Let me know if you need further help =)

OneByBooRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Family Premium account poor audio quality

Sandrath88
Casual Listener

@OneByBoo wrote:

Hey there @Sandrath88,

and thanks for reaching out to the community !

 

All information needed on audio settings and quailty of the tracks played is added here.

 

Let me know if you need further help =)


Thanks @OneByBoo 

 

I have already tried this.

I have also tried logging out of all my devices and deactivating all download devices. 

i have then tried reinstalling spotify and deleting all cache in app and out of app.

Re: Family Premium account poor audio quality

Sandrath88
Casual Listener

@Sandrath88 wrote:

@OneByBoo wrote:

Hey there @Sandrath88,

and thanks for reaching out to the community !

 

All information needed on audio settings and quailty of the tracks played is added here.

 

Let me know if you need further help =)


Thanks @OneByBoo 

 

I have already tried this.

I have also tried logging out of all my devices and deactivating all download devices. 

i have then tried reinstalling spotify and deleting all cache in app and out of app.


You can add that wel files when downloaded are kB not mb as I'd expect for 320kbs

Re: Family Premium account poor audio quality

Sandrath88
Casual Listener

@Sandrath88 wrote:

@Sandrath88 wrote:

@OneByBoo wrote:

Hey there @Sandrath88,

and thanks for reaching out to the community !

 

All information needed on audio settings and quailty of the tracks played is added here.

 

Let me know if you need further help =)


Thanks @OneByBoo 

 

I have already tried this.

I have also tried logging out of all my devices and deactivating all download devices. 

i have then tried reinstalling spotify and deleting all cache in app and out of app.


You can add that wel files when downloaded are kB not mb as I'd expect for 320kbs


Currently talking to the Spotify team

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