(iPhone 8, Lenovo Laptop)
(iOS 13.1.3, Windows 10)
My Question or Issue
To whom this may concern, I was previously subscribed to the student plant. As of today, I've realized that I am no longer subscribed to the student plant. Instead, I was paying for a regular plan. I don't know how this changed. Anyways, I still wish to resume the student subscription so I go ahead and attempt to change plans but am greeted with this error message upon entering the required information for the student plan
"Unfortunately, we couldn't confirm that you're a student.
Please check your details and try again.
If we still can't confirm your details, you won't be charged.
Any pending charges on your card statement will disappear in a few days."
I don't know what to do about this. I am currently still a student and have not reached the 4-year limit. Thanks in advance.