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Full price renew instead of student discount renew

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Full price renew instead of student discount renew

Visitor

Plan

Premium for students

Country

Italy

Devices

Samsung Galaxy S8, Asus VivoBook S15

Operating System

Android Oreo, Ubuntu 20.04/Windows 10

 

My Question or Issue

I just got a notification from the bank informing me I've just paid 9,99€ for the premium renew instead of 4,99€ for the students plan I already had.
So Spotify stole me 5,00€ without remembering me the student year has expired.
Is there any way to get a refund or a one-month-free extension?


Thanks
Andrea

A little advice for the team: an email is totally free and helps you to keep your customers.

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Re: Full price renew instead of student discount renew

Rock Star 24
Rock Star 24

Hey @_pare ,

 

Thanks for reaching out. 🙂

 

In this case, I'd recommend checking out Spotify's Refund Policy: https://support.spotify.com/article/refund-policy/.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Solution!

Re: Full price renew instead of student discount renew

Rock Star 24
Rock Star 24

Hey @_pare ,

 

Thanks for reaching out. 🙂

 

In this case, I'd recommend checking out Spotify's Refund Policy: https://support.spotify.com/article/refund-policy/.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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