[German/English] Premium for Students without Trial Period

[Ricepfanne]

Plan

Free/Premium Student

Country

Germany

Device

PC/OnePlus 7T

Operating System

Windows 10Android Oreo

My Question or Issue

Hi There, 

SheerID recently verified my account as eligible for Premium for Students (verified until 12/2021).

However, when I try to upgrade from Free to Premium Students, it says "It seems like you have already used a free trial at some point. Therefore, you cannot use the selected offer. Subscribe to Premium Students, you can get it nonetheless" (rough translation from german).

Does that mean that I am eligible for Premium Students but not for the trial month?
If so, do you guys have any idea how to subscibe to Premium Student without the trial period?

Thank You!

[Novy]

Hi there @Ricepfanne,

Thanks for reaching out about this in the Community, and welcome!

If you still have trouble with this, we'd recommend starting off by giving it a try in an incognito window or using a different browser.

You can also try this link to start your subscription without the trial offer.

Let us know how it goes. We'll be on the lookout for your reply.

[Ricepfanne]

Hi @Novi, 

thank you for the reply. 

Unfortunately, neither option works. I already tried Incognito-Mode and several different browsers.
The Link you provided leads me to the standard premium offer without the trial period. When I try to change the offer to Premium Student, I end up where I started (where it says that i already used my trial).
Do you have a link that leads me to directly to Premium Student without the trial period?

[Jeremy · Accepted solution]

Hey there @Ricepfanne,

Thank you for your reply.

Can you confirm if your account ever been on Premium or if the payment method you're using payed for any subscription before?

We'll keep an eye out for your reply.

Cheers!

[Ricepfanne]

Hi @Jeremy,
I just tried using a different payment method and it worked.
Thank you for hinting at that and thank you for your help!

[Jeremy]

Hey again @Ricepfanne,

Thank you for your reply and confirmation.

We're really glad to hear that everything works as it should for you again 🙂

If anything comes up we're always one reply away.

Take care and happy 2021 🙂 

[dperri]

Hey I have the same issue and cannot seem to find some result. I tried Incognito tabs and don't have another way to pay. I was hoping to get someone's help to quickly clear this issue, since I finally gave in to buying premium for the first time.

[Eni]

Hi there @dperri, 

Thanks for getting in touch about this. 

In case that your account was on Premium as member of a Family/Duo plan before, or if the same payment method has been used to pay for Premium in the past (maybe on an old account) you won't be eligible to obtain any trial offer, since they're intended for users who've never tested Premium. 

If this is not your case, we suggest that you try again using a different internet connection and a different device. Make sure that the card you want to use meets all the requirements you'll find here. It's a good idea to check them out directly with your bank/card provider.

Lastly, you can check the available payment methods in your country or region here.

If you have any questions, just let us know 🙂