Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Got charged 4 times for trying to buy the student premium

Got charged 4 times for trying to buy the student premium

I tried to buy the student premium yesterday but my school wasnt in the list and i didnt know what to do so i repeated the this and today i checked my bank account and i got charged 4 times the 4.99 for not even having the premium... How can i get this refunded or will the money come back to my account because it says its in hold on the bank site. Please help :/b

Reply
1 Reply

Hey @Motipuikko,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts