Help me for premium

[Yazarasaf]

I bough student premium on net, but my account is not premium yet. I bough it today

[user-removed]

Hi, I'm sorry to hear that please contact spotify customer support here for further assistance.

[Yazarasaf]

the coast was withdraw from my credit card but the premium was not activated, i dont understand why.

[user-removed]

Is the payment pending or has it gone through. If it is pending that means that Spotify has not successfully took out the money and you may not have completed the process completely it will take a few days for the money to go back to your account. If it went through and you are sure that you do not have Spotify Premium then please click here to contact customer service for further assistance.

[Bittencourt]

Hi @Yazarasaf, thanks for writing!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!