How to pay the Spotify Student plan with a debit card?

[verus1]

A few months ago, there were two options for the payment method which is to use a credit card/debit card or a mobile credit. And I used the mobile credit method because I got a few credits there that I don't really use. I pay it for one month, thinking I will change it to debit soon. But then when I came back next month there were no options to renew it with a credit/debit card

[Jeremy · Accepted solution]

Hey there @

Thank you for your post here in the Community.

There's currently an ongoing issue about this. You can leave a +VOTE and Subscribe to the thread for any updates.

Another useful tip in the meantime is to try in a incognito/private window, another web browser or device to see if there's any changes.

We hope this information was helpful.

If you have any questions we're always one reply away.

Take care and happy 2021 🙂

[AmirulTheo]

I used incognito and I can’t update debit details and I can’t pay with debit card.

[Ivelina]

Hey @AmirulTheo,

Welcome to the thread!

There can be different reasons for a failed payment, so just to make sure that everything's in order from your end, we recommend checking out the details in this help article. 

Additionally, if you're seeing any error messages then it's a good idea to try paying via a different browser or even on a different device if that's possible. 

We're here if there's anything else we can assist you with 🙂