Spotify Community

RyanCS · 2019-06-01

Plan

Premium

Country

Australia

Device

Samsung Galaxy 9+

Operating System

Android P

My Question or Issue

I started the student premium from last year and last month it required me to verify my eligibility again. I had done it but my account was stilled changed to a normal premium account. Last month I still paid 12$. What's wrong? And the website told me I had already redeemed this offer.

Billy-J · 2019-06-13

Hey @RyanCS, thanks for reaching out!

Did you get an email to verify your student status? If you did, could you use that link in the email (copy the link) and then paste the link in a different browser or incognito mode? If you're having troubles, please send me a screenshot of what you see when you try to verify your student status (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂

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View solution in original post

Billy-J · 2019-06-13

Hey @RyanCS, thanks for reaching out!

Did you get an email to verify your student status? If you did, could you use that link in the email (copy the link) and then paste the link in a different browser or incognito mode? If you're having troubles, please send me a screenshot of what you see when you try to verify your student status (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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