I can't pay and renew my student subscription


I can't pay and renew my student subscription


My payment failed. I had student subscription, but I have changed my card. I have checked everything in my bank and all it's OK. I tried other cards, but unsuccessfully. I tried to do it in another deviced an on PC, but unsuccessfully. PLEASE, HELP!!!

1 Reply

Re: I can't pay and renew my student subscription


Hey @ReynarSolt,


Thanks for reaching out and welcome to the Community. 


Please note that your credit cards have to be issued in the same country, as the one set up in your account. If that's the case and you couldn't activate the subscription when using an incognito browser or another device, it's a good idea to check with your bank that the cards are enabled for secure foreign transaction. In the meantime you can try activating your subscription using another payment method. You can look up the ones available in your country here.


Hope you find this useful. Let us know how you get on.

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