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I have paid for Premium but my account is still on free version

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I have paid for Premium but my account is still on free version

Casual Listener

Hello,

Today I have paid for student premium membership with my documents but my account is still on Free version. Please help me as soon as possible.

 

Thanks in advance.

3 Replies
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Re: I have paid for Premium but my account is still on free version

Rock Star 17
Rock Star 17

Hey @detacher,

when you didn't receive your Premium immediately, your payment must be showing as pending on your bank statement.

Could you please check that for me :)?

 

Have a great day!

LK608

LukeRock Star 17
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Re: I have paid for Premium but my account is still on free version

Casual Listener

No it is not pending, the fee is withdrawn from my balance. 

 

But I have contacted to spotify about this and they told me that it might take up to 3 days for SheerID to make sure I am a student and if i am not confirmed, the fee will be transmitted back to my account.

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Re: I have paid for Premium but my account is still on free version

Rock Star 17
Rock Star 17

Hey again @detacher,

great to hear that you got the problem solved 🙂

 

When you get any other question, I'm https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh

 

Have a nice day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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