Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello there.
I applied for Spotify student membership last night. I just received an email saying that the application was accepted. When I clicked on the link that was posted, I paid 2 times as my premium membership did not start. I add the receipts and a screenshot of the incoming mail for paying twice. I will be glad if you help me.
I'm sorry for my bad english
Hey @canerkilic, welcome to the Spotify Community.
If the payments show as pending/processing/pre-auth, this could help explain things. If that's the case, we recommend you check your student discount details and reapply over at www.spotify.com/student.
Let us know how it goes.
Hello again.
My payments are not pending. The money came out of my account. And I paid 2 times when I try again. I do not understand the problem I tried everything for the solution. I have not been a premium member and paid 2 times. I used to have a premium membership with the same card and canceled it after I used it for a while, so there is no problem about paying. You can understand it from the bill.
My premium account was active, but I paid twice. I did not add it to the second payout page and I paid for it. What do I need to do to get my extra paid back and accept it for the next month?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…