I'm in Japan for Vacations and Payment Method is in Japanese Ien. Please change to Brazilian Reais

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I'm in Japan for Vacations and Payment Method is in Japanese Ien. Please change to Brazilian Reais

LEAPEREI
Newbie

 

Plan

Premium Student

Country

 Brasil

Device

iPhone 8

Operating System

 

My Question or Issue

ID: {snip - removed by Community Moderator}

Dea all,

I was approved for a Student License but when I try to pay it, it's on Japanese Ienes. I'm in Japan now for Vacations but all my documentation provided was in Portuguese, because I do study in Brazil. Please, update my payment method for Brazilian Reais.

 

Thanks in advance.

 

Sincerely,

Leandro.

ENGLISH_IEN_BILL_PAYMENT.png
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Solution! 1 person liked this

Re: I'm in Japan for Vacations and Payment Method is in Japanese Ien. Please change to Brazilian Rea

Rock Star 20
Rock Star 20

Hi @LEAPEREI, thanks for writing.

 

Since you're currently in Japan, I'm afraid you won't be able to change the currency  of your payment (for other than Japanene Ienes). This is something detected through your I.P. address.

 

Please check the information bellow regarding this subject:

 

https://support.spotify.com/article/How-can-I-change-my-country-setting/ 

 

Let me know if this helps, and feel free to answer in Portuguese as well :)

BittencourtRock Star 20
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1 person liked this

Re: I'm in Japan for Vacations and Payment Method is in Japanese Ien. Please change to Brazilian Rea

Rock Star 5
Rock Star 5

Hi there,

 

Can you please tell me what your country setting is currently set to? You can check this at https://spotify.com/account.

 

Thanks :)

BruneliciaRock Star 5
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Solution! 1 person liked this

Re: I'm in Japan for Vacations and Payment Method is in Japanese Ien. Please change to Brazilian Rea

Rock Star 20
Rock Star 20

Hi @LEAPEREI, thanks for writing.

 

Since you're currently in Japan, I'm afraid you won't be able to change the currency  of your payment (for other than Japanene Ienes). This is something detected through your I.P. address.

 

Please check the information bellow regarding this subject:

 

https://support.spotify.com/article/How-can-I-change-my-country-setting/ 

 

Let me know if this helps, and feel free to answer in Portuguese as well :)

BittencourtRock Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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