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I paid for student and gave my class schedule proof of enrollment and a reciept of 2018 tuition and I haven't gotten my subscription yet and it's been a week
Apologies for the late reply, but maybe I can still help 🙂
When you didn't receive your Premium immediately, your payment must be showing as pending on your bank statement.
When you didn't finish your Student enrollment, the money will come back to your account after a few days 🙂
Have a great day!