I signed for Student's account but paying regular premium

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I signed for Student's account but paying regular premium

RodrigoCana
Newbie

Plan

Free/Premium

Country

 Brazil

Device

 

My Question or Issue

 I've signed for Student's account (verified 2 months ago, i've sent the papers and all and they confirmed) But they're still charging me for regular premium account. I can't speak with anyone there and this is completely disrespectful. If my problem don't get solved, I'll leave the company i've been a premium member for 2 years.

1 Reply

Re: I signed for Student's account but paying regular premium

Rock Star 21
Rock Star 21

Hi @RodrigoCana,

 

Did you receive an e-mail from Spotify with the receipt of the purchase? (I mean, the Student one).

 

Could you please double check your account through this link and see if the receipts are correct?

 

Let me know if this helps!

 

Oh and you can also reply in Portuguese if you prefer :)

BittencourtRock Star 21
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