I signed up for Premium for students, but my account shows Premium Family

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I signed up for Premium for students, but my account shows Premium Family

MistyLoughnane
Newbie

 

Plan

Student

Country

United Sates

 

Device

(iPhone 8,Windows PC)

Operating System

(iOS 10, Windows 10)

 

My Question or Issue

 

Signed up for Student, and was billed on 12/12. Now my account says Family, and my Student account will begin on 1/3. i was never billed for family. My previous account was cancelled months ago. Also shows a next billing date of 1/3. 

 

1 Reply

Re: I signed up for Premium for students, but my account shows Premium Family

Moderator
Moderator

Hey there @MistyLoughnane,

 

Thanks for posting about this here in the Community!

 

If you've noticed any unexpected changes on your account, we'd recommend following the steps provided in this support site article, including reaching out to us. This way, a member of our support teams can take a look behind the scenes for you.

 

Let us know how you get on! We'll be right here if there's anything else we can help with.

 

Have a lovely day!

KaterinaModerator
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