I've been debited as a standard premium member instead of a student

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I've been debited as a standard premium member instead of a student

loic_fereol
loic_fereol
Casual Listener
‎2019-09-22 08:45 PM

Plan

Premium (student)

Country

France

My Question or Issue

For the month of september I've been debited the amount of 9,99€ instead of 4,99€ despite the fact that I registered as a student for a year and re-subscribed this year. I would like to be refunded, thank you in advance.

 

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Re: I've been debited as a standard premium member instead of a student

Emilia_8
Rock Star 1
Rock Star 1
‎2019-09-22 08:49 PM

Hi @loic_fereol, 

 

I'd recommend checking this article about refunds and then choose "Overcharged for the student discount?". 

 

All the info you need should be included there!

Emilia_8Rock Star 1
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Re: I've been debited as a standard premium member instead of a student

loic_fereol
loic_fereol
Casual Listener
‎2019-09-22 08:52 PM
Thanks ! I'll check that
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