I was using student premium and it cancelled with no reason

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I was using student premium and it cancelled with no reason

Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I was using student premium, updated my school information last month on sheerid and i got an email about my update is succesful but now my account is just premium and no its not even 4 years.I tried to get student premium again and it said "you already used it". What should i do?

 

5 Replies
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Re: I was using student premium and it cancelled with no reason

Casual Listener
Okay, fixed it.
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Re: I was using student premium and it cancelled with no reason

Visitor
How did you fixed it I have the same problem
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Re: I was using student premium and it cancelled with no reason

Moderator
Moderator

Hi there @ezgiccn,

 

Thanks for reaching out! Glad to hear everything's fixed 🙂 
 

Hey @EgeAr, can you tell us for how many years have you used the discount until now? It's always good to consider that because the maximum time you can benefit from it is 4 years.

 

Also, have you received an email from SheerID about this? 

 

Here's what you need to know so you can get the Premium Student price applied to your account:

 

  1. You must first verify yourself as a student through SheerID.

  2. Then, you must update your payment details so that the Premium Student price can be applied (click on Get Discount). Enter your uni e-mail address and password.

  3. After that, to see if this worked out, you can check your subscription page.

 

Keep us posted!

PetyaModerator
 
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Re: I was using student premium and it cancelled with no reason

Visitor
I have just tried this and sheer ID still won't verify that I am a student. Is there another way to apply or be legible to the student discount. I had no problems in applying for student discount after UNIDAYS got rid and then Spotify themselves asked me to reapply for student discount again after. Now Spotify are using Sheer ID, I can't apply for the student discount anymore.

Re: I was using student premium and it cancelled with no reason

Moderator
Moderator

Hey @niknikli,

 

Welcome to the Community 🙂

 

Sorry to hear you're having difficulties renewing your Student discount, but no worries - help's on the way!

 

In order to renew the discount, you can either log in to your college/uni's portal or upload proof of your enrollment, to verify your Student status again. If you upload proof of enrollment, you need to wait for SheerID to email you with your eligibility status. This can take a few days.

 

If you've already received an email from SheerID confirming your student status, you can start off by trying to open the link in that email in an incognito or private window, preferably on a desktop device, to activate your discount.

 

In case that doesn't do the trick, we recommend you try applying for the Student discount again here.

 

If you're still having difficulties verifying your student status with SheerID, we suggest you take a look at their Student Support Page or get in touch with them so that they can check your status again.

 

For full info on Premium Student you can visit this support page.

 

Let us know how you get on. We'll be right here if you have any other questions.

XeniaModerator
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