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It takes more money than normal

Avatar of Shanazar
Casual Listener
2018-11-12 02:18 PM

I have a student account. But this month it charged me as a normal account. Because I changed my payment method. Is it normal? What should I need to do? Can I get my money back?

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Avatar of Billy-J
Spotify Star
Spotify Star
2018-11-14 05:22 AM

Hey @Shanazar, and welcome to the community.

Hope you're doing great! 

 

I'll be happy to help. Can you provide me this info:

  • When did you last verify for Premium for Students, or when is the last time you registered?
  • Has the transaction gone through, or does it still show as pending or processing?

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Billy-J
Spotify Star
Spotify Star
2018-11-14 05:22 AM

Hey @Shanazar, and welcome to the community.

Hope you're doing great! 

 

I'll be happy to help. Can you provide me this info:

  • When did you last verify for Premium for Students, or when is the last time you registered?
  • Has the transaction gone through, or does it still show as pending or processing?

Let me know how this goes 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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