Made a student account premium on website, not working on app

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Made a student account premium on website, not working on app

Dinah815
Newbie
I made a premium student account on the website of Spotify, but I try on the app and it's not working.
1 Reply

Re: Made a student account premium on website, not working on app

Rock Star 24
Rock Star 24

Hey @Dinah815,

 

Here's what to try if you've upgraded to Premium but don't see it in the app:

 

    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt we send to your email inbox.
      Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Upgraded-not-Premium-twitter_support.png

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

MaximRock Star 24
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