Mistake in Payment

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Mistake in Payment

tatianamozovka
Regular

Plan

Free/Premium

Country

 

Germany

My Question or Issue

 I'm student now and am going to be a student 5 years more. And I noticed today, that i paid for two months with Premium Plan, but not with Premium for Student. How could i solve this problem? Could you please give me my money back (Premium for 2 month is 20 euro, and I should have pay 10 euro for 2 month )?

3 Replies

Re: Mistake in Payment

Rock Star 6
Rock Star 6

Hey @tatianamozovka Welcome to the Spotify Community!

 

How long have you had the Student Premium for? If you have had it for more than 4 years then you have exceeded the limit of how long you can Student Premium. 

 

Go to this Premium for Students FAQ Page if you have any other questions about the Student Discount. 

 

Keep me posted!

Keanu_C

Keanu_CRock Star 6
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Re: Mistake in Payment

tatianamozovka
Regular

I had it just for year. Could I have my money back?

Highlighted

Re: Mistake in Payment

Moderator
Moderator

Hey @tatianamozovka.

 

Thanks for getting back to us!

 

You have to re-apply every 12 months. When you get verified as a student, you'll receive discount for 12 months. After that you'll be charged the regular price.

 

Head here and apply for another year of discount. The discount does not work retroactively, sorry about that!

 

Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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