My Premium for students is not working

[moreira_brenda]

Hi!!
So, I received an email from spotify telling me that I have been verified as a student. There's an option for complete my purchase, but everytime I clicked on it, I need to put on my personal information again and then they send me to another page for the credict card number and another page where SheerID will verify if I'm a student by documents that I can send. But, like the email said, it's been already verified. What can I do? Hope you guys can help me.

[MattSuda · Accepted solution]

Hey @moreira_brenda

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[moreira_brenda]

Thank you for your help, I'll try to do it! 

[MattSuda]

You're welcome