Family Plan (was Student Plan until it was changed without my permission)
My Question or Issue
So, I started my Student Plan for Spotify about 2 months ago and was charged $5 for the first month, then I looked back at my billing statements and for this past month I was charged $15 for the Family Plan completely randomly and without any of my own doing. I would like to be switched back to the Student Plan and refunded for the Family Plan that I did not authorize.
Solved! Go to Solution.
Hey there @Hz11235,
Thanks for posting about this and welcome to the Community!
Since you mention that you noticed unexpected changes to your subscription, we'd recommend following the steps provided in this support site article, including reaching out to us. This way, a member of our support team can take a look behind the scenes for you and help you with a refund.
Let us know how you get on! We'll be right here if there's anything else we can help with.
Have a lovely day :)