My bank account was debited but I didn't finished the registration.

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My bank account was debited but I didn't finished the registration.

Antoine57535
Newbie

Hello, I wanted to take an Spotify Premium Student account, I registered my credit card, but when I wanted to register my school, she wasn't on the list. So I canceled the registration. I made it 2 times to be sure that my school isn't on the list. The problem is that I was debited 2 times for a amount of 4€99 even if I didn't registered. 

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Re: My bank account was debited but I didn't finished the registration.

Alfredo
Roadie

Hey @Antoine57535, welcome to the community!

 

When you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

 

If you didn't complete the student discount verification process, the money will automatically go back to your bank account after a few business days.

 

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

 

All the best.



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