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My bank balance has been deducted

user-removed
Not applicable
2019-07-08 02:59 PM

Plan premium

Free/Premium

Country india

 

Device oneplus 5T

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System android pie

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

 

Today i tried to buy student premium plan for 59 rupees then i tried to add my account details but after that it shows your card in not supported but my money was deducted

 

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Avatar of Billy-J
Spotify Star
Spotify Star
2019-07-08 08:44 PM

Hey @user-removed, thanks for reaching out!

Could you let me know your subscription status in your account overview page? Also, could you send me a screenshot of your Receipts page?

 

I'd love to take a closer look into this for you 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Avatar of Billy-J
Spotify Star
Spotify Star
2019-07-08 08:44 PM

Hey @user-removed, thanks for reaching out!

Could you let me know your subscription status in your account overview page? Also, could you send me a screenshot of your Receipts page?

 

I'd love to take a closer look into this for you 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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