Not allowing to join Premium for Students

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Not allowing to join Premium for Students

lachyp123p
Newbie

So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the payment, it says:

spotifyhelp.JPG

I understand that I had taken the trial a year ago and cancelled after a few weeks, however I want to pay and join and am not interested in the trial. But even when I click the link suggested it displays the same message and will not allow me to join premium for students. Any help?

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Re: Not allowing to join Premium for Students

Moderator
Moderator

Hey there @lachyp123p

 

Thanks for reaching out - help’s here!

 

We're aware of the issue you're experiencing. Our best folks are currently working on resolving it.

 

We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE


It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any more questions.

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