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Paid for student deal but I don’t have access to it?

Paid for student deal but I don’t have access to it?

Hey so I paid for the student deal on my account but my account is still saying it on the free version still? Dif is sign up wrong and I don’t want my card to be charged twice.

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1 Reply

Hey @Atki0684, welcome to the community!

 

Thanks for reaching out to us.

 

Let's make sure you don't have multiple Spotify accounts that could be causing this issue. If you only have one account, try reinstalling Spotify to see if you can use the Premium features.

 

Also, to complete the student discount process, you should've received an email with a "Complete purchase" button. If you didn't receive it, but were still charged, the payment is most likely pending.

 

This means that the transaction didn't go through and the money will go back to your bank account soon.

 

Let us know how it goes.



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― Maria Augusta von Trapp

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