Paid for student premium and don't have the features.

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Paid for student premium and don't have the features.

cassiejurkaites
Newbie

Plan

Student/Premium

Country

 USA

Device

(iPhone 8, iPhone XR)

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I paid for the student discount on Jan 18 and have confirmed with the bank the payment went through. When looking at the account subscription page it says it's spotify free. Since paying for the subscription I have not been able to use Spotify premium, Showtime, or Hulu. Is there anyway to get this resolved as I've already paid for a month without getting any benefits?

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Paid for student premium and don't have the features.

Rock Star 21
Rock Star 21

Hi @cassiejurkaites, welcome!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

 

Please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Paid for student premium and don't have the features.

Rock Star 21
Rock Star 21

Hi @cassiejurkaites, welcome!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

 

Please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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