Payment method

Reply

Payment method

Papubuelo55
Visitor

Plan

Premium for students

Country

Mexico

Device

LG K11 plus

Operating System

Android Oreo

 

My Question or Issue

 

The problem is that when I try to log in or listen to music on the app it says that I need to add a new payment method, but I already have one, paypal. I don not know what is the problem, it is really frustrating. Could somebody help me, please?

 

Screenshot_2019-10-23-21-11-21.png
1 Reply

Re: Payment method

Rock Star 15
Rock Star 15

Hi there @Papubuelo55,

thanks for posting !

 

It seems like your Premium account is paused due to an issue with your provided payment method.

 

In order to know which payment methods are available in your country, please visit this help page.

Furthermore, i suggest using this help page to manage your current payment system.

 

Let me know how it goes :)

OneByBooRock Star 15
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