Premium Student: stuck on verified page

[megahouls]

Hi all!

So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The only way to get out of the page is to go back or press the x and this just leads me back to the "get started" page. I waited about a week and then tried it again, but no change.

I've tried it on both safari and chrome, there's no difference.

Any ideas? Thanks!

[Ivan · Accepted solution]

Hey there @megahouls, 

Thanks for reaching out - we’re here to help!

We suggest you first ask the Premium Family manager to remove you from the plan. The plan’s manager (the person who started the plan) can invite or remove members by logging into their Family page. 

Once you've left Premium Family, try getting the student discount again in a private/incognito window. This step makes sure you avoid issues with your browser's cache.

If that doesn't do the trick, do you mind sending us a screenshot showing the error message you receive? Just attach the image to your next response to us. This way we can take a closer look at the issue. 

Hope this helps. Let us know how it goes. 

[megahouls]

Got it! I am the family manager, so I didn't realize I had to remove other members and cancel the current plan (go back to a free account) before being able to advance to a new plan.
Once I canceled the family premium plan it allowed me to switch over to the premium student one.

Thanks so much for the help!

[Ivan]

Hey there @megahouls, 

Thanks for keeping us in the loop.
 

We’re happy to hear this is fixed for you.

Now you can enjoy your music with Spotify. 

Thank you and take care! 

[dskravitz112]

Hi I'm Dawson,
I need help with my Student Plan, I'm currently a college student at Beacon College and i put in my information for do the student plan, and no matter if i use chrome or an incognito tab nothing seems to work i continuously get this message, "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again.
If we still can't confirm your details, you won't be charged.
Any pending charges on your card statement will disappear in a few days.

[Petya]

Hey there @dskravitz112,

Thanks for reaching out to us and welcome to the Community 🙂

We'd suggest you try activating the student discount offer on another device. You can click here and try with your personal or university email.

After you've been verified by SheerID, you should receive an email with a link for activation. Click on the link to activate the offer.

If you still receive an error message, send us a screenshot of it. We'll take a look.

Let us know how it goes. If you have questions, you know where to find us.

[Momsical]

Hi

I would like to sign up for the student premium. I tried clicking on the link to verify my student email, and received the attached message. I also opened a private window, same message.

Please help

Regards

Momsical

[StarbuckNorton]

Same exact problem, and this worked for me. The necessary order was 1) remove family members b) cancel premium c) start new student plan. Thanks!

[gwest]

If I do this, will I lose all my playlists, etc. or will ads be the only change?

[StarbuckNorton]

I didn't, no. Everything is as it was, just a change in membership