Premium and account questions.


Premium and account questions.







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


Hi, I have two questions. The first is that I don’t recive the verification mail of status of student (I’m italian) and i cannot subscribe the premium account. The second: I’ ve closed my account in 2013 but fortunately is open now, I wold have the confirm that my account will be open in the future before subscribing premium.

Thanks a lot.





1 Reply

Re: Premium and account questions.

Rock Star 22
Rock Star 22

Hey @Giacomo22, thanks for reaching out to the Community!


Great questions.

If you're not able to verify your student status, I'd recommend getting in touch with SheerID since they handle student verification.


Your account should remain open for as long as you don't do anything to get your account disabled, or if you don't close your account.


I hope this helps. I'll be right here if you have any more questions :)

Billy-JRock Star 22
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