Premium for student

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Premium for student

Tiaaahodges
Casual Listener
I recently used the discount for Spotify premium through UNiDAYS on the 5th march, it still says on my Spotify that my account is free? But it has charged me ...
3 Replies
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Re: Premium for student

ItsJamesJ
Community Legend

Hey! 

 

That certainly does sound a little odd, let's take a looksy backstage eh?

 

If you head on over to your account page does it say Premium or Free?

If it says free, could it be possible that you have a second account? You can find this out following this guide here.


Let me know how it goes 🙂

 - James

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Re: Premium for student

Tiaaahodges
Casual Listener
I don't think I have another account and it is not working still , I've tried logging out and back in and that didn't work either

Re: Premium for student

ItsJamesJ
Community Legend

Hey,

 

Sounds like you may have a second account.

Probably best to try and see if you have one, if you don't that's fine -- we can still sort it 🙂

 

Try the link I provided above, and we can try another step once we've ruled this one out 🙂

 

Here's the link again, https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

 - James

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