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Premium for students paid but doesn't work

Premium for students paid but doesn't work

Hello,

I am a student and I selected the Premium for students' subscription: I paid 4,99 euro and I also received the SheerID Verification and completed the purchase but when I access my account it keeps saying me that the payment hasn't been successful, even if the money was taken from my Postepay.

Could you please tell me how to resolve this problem?

P.S: I already tried to log out and then log in again, but it keeps me saying that I'm not subscribed to Premium.

Reply
1 Reply

Hey @hagghy, welcome to the Community!

 

If the payments didn't go through, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.

 

We also suggest making sure your payment card meet these requirements. If you're unsure, you can reach out to your bank to double-check.

 

Let us know how it goes.

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