Problem getting student discount

[kate_15]

Plan

Free/Premium

Country

Czech Republic

Device

Honor 9

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

• I tried to get student premium, but after I signed on to my college account, which was required, anything happened. So I tried to do it all over again, but it said I already got student discount. I've been waiting for a week now but I hadn't receive anything to my mail and since I'm not really good in this kind of things, I don't know what to do. Anytime I try to apply for discount, it says I already did, but I don't know where to find it and use it. Thanks for your help. 

[Peter]

Hey @kate_15.

Thanks for reaching out to us about this.

It's possible that the student discount is active on another account of yours.

If you're not aware of having a secondary account, it's possible that you accidentally created one and that you're currently logged in to it instead of your primary account.

Do you mind logging out and logging back in again using your account credentials? 

Let us know how you get on - we'll be right here in case you need further help.