Problem with Payment via Klarna

[pinkblau]

Hello,

for some reason Klarna wants me to pay 9,99 Eur for the month of march, instead of the regular payment of 4,99. My spotify account says that I have to pay the normal 4,99. And now they want me to contact spotify. I dont get whats wrong with my account, klarna, spotify or whatever..

{snip/sensitive info - Community Moderator edit}

[Katerina · Accepted solution]

Hey there @pinkblau,

Thanks for posting and welcome to the Community!

Taking a look at the screenshot you shared, the charge for 9,99 was taken on a different date than your billing date. In this case, we'd recommend double checking if you have any other accounts that you could be charged from.

We'd also recommend taking a look at this support site article for more info.

If you're having troubles locating a second account, we'd suggest following the steps provided in this support site article instead.

Let us know how you get on 🙂