Problem with Student Discount renewal

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Problem with Student Discount renewal

mylw
Casual Listener

Plan

Premium for students

Country

Spain

Device

iPhone 6s, Desktop

My Question or Issue

I'm finding it impossible to renew my Student plan after the 12 month offer because when I try to change my plan and click "Obtain Premium" in the Student renewal page it then says "this page no longer exists".

It says in my account I'll be charged 9.99 next month as I can't renew my student plan. I've already tried updating my student info on the "UNiDAYS" page, so what else could I do?

Thanks in advance.Screenshot_1.pngScreenshot_2.png

3 Replies
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Re: Problem with Student Discount renewal

Rock Star 17
Rock Star 17

Hey @mylw,

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Problem with Student Discount renewal

mylw
Casual Listener

I've tried both my PC and my mobile phone, and also Safari and Chrome (with and without incognito on). Lastly, I tried removing all the Cookies with no different response... Don't know what else to try.

Highlighted

Re: Problem with Student Discount renewal

Rock Star 17
Rock Star 17

Hey again @mylw,

Have you tried to renew your Student Premium here?

 

Let me know how it goes and

Have a nice day!

Luke

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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