Problem with my Student Account


Problem with my Student Account


I’ve applied for a Student Account and my identity has been successfully verified.


My credit card has been charged twice the student discounted rate since 10 Sep. the problem is my account is still a Free one.


How to solve this?


<removed screenshot with payment details -mod>

1 Reply

Re: Problem with my Student Account


Hey @HKRC.


Welcome to the Community!


If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.


Thanks! Have a nice day :)

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