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im Having issues renewing my Spotify for students. Every time I click get started here it just brings me to account overview and there is no way to renew. Clicking the link to SheerID isn’t working for me. Please help!
Hey there @Luz26!
Thanks for reaching out to us and welcome to the Community!
We'd recommend starting off by giving this a try in an incognito window or using a different browser.
If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.
Lastly, take a took at this page to see if you're eligible for the discount. If you've had the discount before, keep in mind that you can have it for up to 4 years.
We'll be on the lookout for your update. Give us a shout if you have any further questions.
Okay @Dwilmot!
Just to double check, were you able to get the discount before and if so, how long have you had it?
You can also give this link a try and let us know how it goes.
It'll also help us a lot if you could let us know which troubleshooting steps you have tried so far, so that we don't repeat any.
Keep us in the loop.
Thanks for the info @Dwilmot!
Can you give this another try on a different device?
If that doesn't help, we'd recommend that you reach out to our support team here.
They will be able to take a look at your account and help you further.
Let us know how you get on! We'll be here in case you have any further questions about this.
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