School/University Search Not Working

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Re: School/University Search Not Working

yuhan_dance
Visitor

Hi there, i have been experiencing the exact same problem as @sarah_knight and have tried all the suggested methods but none work. Some advice on this would be appreciated!

Re: School/University Search Not Working

sarah_knight
Casual Listener
In the end I just tried again the next day and it worked for me so
hopefully it does for you too!

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Katerina
Moderator
Moderator

Hey there folks,

 

We've received reports that users are having troubles with the "Name of college/university" drop-down list on the SheerID International verification form here.

 

The right teams are aware and looking into this.

 

If you're experiencing this, make sure to first try the following:

  • Give it another try to verify your student status in an incognito or private window in your browser
  • A different device (preferably desktop)
  • A different internet connection

If you're still having troubles after that, make sure to add your +VOTE here and subscribe to this thread.

 

We'll keep you posted, thanks!

KaterinaModerator
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Re: When registering to a Student Premium, no university/college are showing in the list.

Katerina
Moderator
Moderator

Hey there folks,

 

Thanks for posting about this here in the Community!

 

What you're describing sounds like the Ongoing Issue here that our tech teams are currently looking into.

 

If that's the case, we'd recommend adding your +VOTE and subscribing to it so you can stay up to speed with any updates we have to pass on.

 

Keep us posted! We'll be right here if you need more help with this.

 

Have a lovely day 🙂

KaterinaModerator
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Re: School/University Search Not Working

Xenia
Moderator
Moderator

Hello @yuhan_dance ,

 

Just checking if you were able renew your Premium Student discount by following the steps suggested by @Elena?

 

If you're still having difficulties to complete the form, this might be related to the Ongoing Issue here that our tech teams are currently looking into, in which case we'd recommend adding your +VOTE and subscribing to it so you can stay up to speed with any updates we have to pass on.

 

Keep us posted! We'll be right here if you need more help with this.

XeniaModerator
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Re: School/University Search Not Working

shash2409
Casual Listener

Hi,

No I still haven't been able to register for premium student. Have tried all the tips given by Elena, no luck. And that ongoing issue page is has my post and my screenshot. Still waiting on that sweet premium 🙂

Solution!

Re: School/University Search Not Working

sunsuburb
Visitor

Hello there,

Yesterday I got in touch with SheerID about the same trouble.

Then I received the useful advice from SheerID, and I could success my verification.

So I want to share that with you!

 

On a computer:

1. Open the Google Chrome browser
2. Clear the cache of the browser
3. Log-in to your Spotify account
4. Submit a new request now at https://www.spotify.com and type the name of the school 

Please note that after typing in 3 or so characters, you should see a list of options, then kindly click the name of your school.

 

I really hope that above would make something good to you!

(Sorry for all my weird English expression because I'm Japanese)

View solution in original post

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Xenia
Moderator
Moderator

Hey folks,

 

Our tech teams have done their magic backstage and this should now be fixed.

 

Could you take another look and let us know how it goes?

 

We'll be keeping an eye out for your replies, thanks!

XeniaModerator
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Re: School drop-down list on SheerID International verification form not working - Status changed to: Fixed

Xenia
Moderator
Moderator

Hello again,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board here? We'll get back to you there.

 

Cheers!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

Re: School/University Search Not Working

metalbangg
Visitor

Hi I have tried this solution and not worked for me.

 

If anyone have any better solution, please let me know. 🙂

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