School/University Search Not Working

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Mihail
Moderator

Hey @DLS3198,

 

Thanks for getting back to us. We're sorry to hear that you're still experiencing difficulties with the SheerID website.

 

 If you've tried verifying via this page:

We recommend that you subscribe to this thread. We'll keep you updated there with any news on the matter, as soon as there are any.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

Re: School/University Search Not Working

Kobev0900
Visitor

I also have the same problem, I'm new to spotify and I want to avail the student premium offer, but no matter how many times I type on the school/university search bar, nothing pops up, I even tried typing in other schools but nothing pops up at all. I hope you could fix this since I'm looking forward to using the app. Thank you.

Re: School/University Search Not Working

otong
Visitor
Hello, I've been having the trouble for a while now. Every solutions given seems to not working, i've tried it all. Can you please resolve the solution? Thank you

School/University search drop down menu not working

leoharnadi
Casual Listener

Plan

Premium

Country

Indonesia

Device

(Realme XT, Macbook Pro 2015)

Operating System

(Android 10, Windows 10, macOS Mojave)

My Question or Issue

I am trying to renew my spotify student subscription, however, in the SheerID verification, the drop down/search ("Name of college/university") does not work at all, no universities showed up, and nothing happens when I typed directly into the form.
I have already tried the solution listed on this question: https://community.spotify.com/t5/Premium-for-Students/School-University-Search-Not-Working/td-p/4971...

I have tried it on both Google Chrome and Opera.

Capture.PNG

Re: School/University search drop down menu not working

Petya
Community Legend

Hey there @leoharnadi,

 

Thanks for reaching out to us.

 

Can you let us know what steps you've tried so far?

We advise you to open the form in an incognito window on your PC. Then you can try to choose your college/university from the drop-down menu.

 

If this doesn't help, you can try with another network.

 

Let us know how it goes. If you have questions, you know where to find us.

 

Stay safe!

 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: School/University search drop down menu not working

ONLYME-BRIX
Casual Listener

Plan 

student premium

Country

Philippines

Device

Oppo A20

Operator 

Oppo A20

I am also having the same problem the school/University drop down search doesn't work. Is this another glitch or Spotify doesn't use sheerid anymore? Is Spotify not yet updated this?

Re: School/University search drop down menu not working

Ivan
Moderator
Moderator

Hey there @ONLYME-BRIX

 

Thanks for searching for the answer you need here! 
 

We can confirm that Spotify is still partnering with SheerID on verifying users for our student discount offer

 

Could you let us know how it goes after trying in a private/incognito window? This ensures you avoid issues with your browser's cache that might be causing what you experience. 


If that doesn't do the trick try again in a different kind of browser and let us know about the result.

 

Hope this helps. We'll look out for your reply. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

Re: School/University search drop down menu not working

Daviiduls
Casual Listener

Plan

Premium

Country

Philippines

Device

(Iphone 6s, Asus VivoBook X442U)

Operating System

(iOs, Windows 10)

My Question or Issue

I have the same issue, I am trying to change my Spotify subscription to a student account but the dropdown list for eligible schools/universities is not working. I've tried it with several other countries as well to see if only the list for Philippine schools has a bug but it's all not working. I've also tried on different browsers such as opera, chrome and safari but I still get the same result. 

College/University Drop Down Search not working

rohangarg2001
Newbie

 

Plan

Student 

Device

(XPS 15)

Operating System

(Windows 10)

 

My Question or Issue

I am trying to renew my Student Discount but the drop down search is not working.

Re: College/University Drop Down Search not working

Billy-J
Rock Star 24
Rock Star 24

Hey @rohangarg2001, thanks for reaching out to the Community!

 

Could you try renewing your student discount on a different browser or private window?


Let me know how this goes!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: College/University Drop Down Search not working

seelyan
Casual Listener

hi, same problem here. your suggestions didn't work. used different devices, different browsers, also tried private browsing. what else can i do?

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