School/University Search Not Working

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College/University Search List Not Working in Verification

seelyan
Casual Listener

 

Plan: Premium

Country: Philippines

 

Device: Macbook Air 2019

Operating System: Mac OS Mojave 10.14.6

 

Hello, I am trying to get verified for a student plan again since my last one suddenly ended for no known reason. I've already tried the suggestions in the other posts describing the same issue as mine. I've tried deleting my cache, using a different browser, using a different device, using incognito / private browsing mode. Nothing is working. Attached are screenshots from my MacBook in Safari's private browsing mode and my iPad's Google Chrome in incognito mode. A comment from a different post said "Please note that after typing in 3 or so characters, you should see a list of options, then kindly click the name of your school." Nothing is showing up. Clicking anywhere just empties the text field. Entering doesn't do anything as well. Please help 😞

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Re: School/University search drop down menu not working

mvgsqy
Visitor
I encountered the same issue too. Despite trying all the methods listed in this page, I still do not see my university in the list. Will you be able to help me?

Re: School/University search drop down menu not working

leoharnadi
Casual Listener

Hello,

Well the steps that I did are what was suggested on the linked post, which was to clear the cache of my browser, I have done so for two different browsers, btw.

 

I have also just tried to use incognito, but the exact same problem still occurs.

Re: School/University search drop down menu not working

ambnker
Visitor
Hi, I've encountered the same problem as well and I've already tried all the solutions suggested on 3 different apple devices and two browsers, but the problem still remained and no university appears to occur on the menu.

Re: School/University search drop down menu not working

Ashkeww
Visitor

I'm having the same issue. I tried using incognito but it was still the same. What should I do?ss1.jpg

 

 

Re: School/University search drop down menu not working

ONLYME-BRIX
Casual Listener

Thank you for the suggestion but I've tried the trick in different browser but still it doesn't give suggestions in the school/University drop down search. Help me please, is Spotify having issues with this seems like a lot of account can't proceed to the next step due to this

Re: School/University search drop down menu not working

ChoZenWanz
Visitor
plan: student premium
country: indonesia
device: iphone 7 plus, msi laptop
Operating System: IOS 13.6, windows 10
i also had the same problem with leoharnadi, i already tried all the solution that was provided here such as using private/incognito window, deleting my browser cache, using different browser etc. but unfortunately the result is the same i can't use the dropdown list for eligible schools/universities. whenever i tried to type my university name it just disappear. is this a bug or what? any kind of help will be appreciate

Re: School/University search drop down menu not working

Nibella
Newbie

Same here. I've tried all of solution in this topic, but it doesn't work.

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Xenia
Moderator
Moderator

Hey there everyone,

 

We're seeing increased reports that the school drop-down list is not loading.

 

We are currently investigating this together with our partner SheerID.

 

In the meantime, if you're experiencing issues with the university/school drop-down list in the student verification form, make sure to:

  • clear cache and cookies in your browser
  • try opening the link in an incognito/private window or a different browser
  • try using a different network
  • try another device

If it still doesn't work, make sure to leave your vote on this thread, if you haven't already.

We'll post the latest updates on the matter here as soon as we have them.

XeniaModerator
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Re: School drop-down list on SheerID International verification form not working - Status changed to

J_Nokwal
Visitor

I was facing the same problem but now I use a VPN which fixes the problem

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