School/University Search Not Working

[Daviiduls]

Tried this, activated my vpn and it worked instantly. Thank you and stay safe! 

[Deadp00lio]

Hi, 

When I started using Spotify, I used a student plan for a good while. I then switched to a family plan with some friends for a cheaper deal, however, we recently discontinued using the family plan and now I want to revert back to the student plan. However, every time I try to select the college/university, the drop down menu does not work and thus I am stuck in a never-ending loop of trying to get the drop down menu to work. I have tried clearing my browser cache, using incognito mode/just using the normal browser, as well as using my computer and android device to no avail. 

Do I have to get a VPN just to resubscribe to the student plan, or is there another alternative? 

[Hanna_64]

I have the same problem and I have tried those steps several times, but I haven’t seen any changes. The university still unresponsive thus showing only “loading...” and if I put my university on it, it will disappear. What should i do to fix it? 

[yatharthdaksh]

It is not working now. The same issue i am facing now .... and I have tried everything as listed above. Please Help

[ecxcxcx]

I am having the same issue. No matter which country I choose, the list is still not working. The loading selection box just flashes for half second and disappears. I have tried all the solutions, like using safari, firefox, chrome, a private window, cleaning up cache before use. Spotify please fix this bug.

[ecxcxcx]

No matter which country I choose, the list is still not working. The loading selection box just flashes for half second and disappears. I have tried all the solutions, like using safari, firefox, chrome, a private window, cleaning up cache before use. Spotify please fix this bug.

[Mihail]

Hey there,

We're seeing increased reports that the school drop-down list is not loading.

We are currently investigating this together with our partner SheerID.

In the meantime, if you're experiencing issues with the university/school drop-down list in the student verification form, make sure to:

• clear cache and cookies in your browser
• try opening the link in an incognito/private window or a different browser
• try using a different network
• try another device

If it still doesn't work, make sure to leave your vote on this thread, if you haven't already.

We'll post the latest updates on the matter here as soon as we have them.

[Arnastria]

Any update on this bug ? i've experienced the same bug. I got the same problem (loading box flashes). I've tried using many browser too with no result. Please at least give us some notice if this is a known bug.

[0Derece]

I have the same problem. Clearing the cache, using incognito mode, and using the phone browser did not work. Can someone help us?

[Mihail]

Hey folks,

Our tech team has done some work backstage which should fix this issue.

Could you give it another go and let us know if it works?

Make sure to also go through these steps, if the issue persists:

• clear cache and cookies in your browser
• try opening the link in an incognito/private window or a different browser
• try using a different network
• try another device

Keep us posted!