School/University Search Not Working

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Re: School drop-down list on SheerID International verification form not working - Status changed to

Daviiduls
Casual Listener

Tried this, activated my vpn and it worked instantly. Thank you and stay safe! 

Re: School drop-down list on SheerID International verification form not working - Status changed to

Deadp00lio
Casual Listener

Hi, 

When I started using Spotify, I used a student plan for a good while. I then switched to a family plan with some friends for a cheaper deal, however, we recently discontinued using the family plan and now I want to revert back to the student plan. However, every time I try to select the college/university, the drop down menu does not work and thus I am stuck in a never-ending loop of trying to get the drop down menu to work. I have tried clearing my browser cache, using incognito mode/just using the normal browser, as well as using my computer and android device to no avail. 

Do I have to get a VPN just to resubscribe to the student plan, or is there another alternative? 

Re: School drop-down list on SheerID International verification form not working - Status changed to

Hanna_64
Visitor

I have the same problem and I have tried those steps several times, but I haven’t seen any changes. The university still unresponsive thus showing only “loading...” and if I put my university on it, it will disappear. What should i do to fix it? 

Re: School drop-down list on SheerID International verification form not working - Status changed to

yatharthdaksh
Visitor

It is not working now. The same issue i am facing now .... and I have tried everything as listed above. Please Help

Re: School/University Search Not Working

ecxcxcx
Casual Listener

I am having the same issue. No matter which country I choose, the list is still not working. The loading selection box just flashes for half second and disappears. I have tried all the solutions, like using safari, firefox, chrome, a private window, cleaning up cache before use. Spotify please fix this bug.

sheerid university list is not working

ecxcxcx
Casual Listener

No matter which country I choose, the list is still not working. The loading selection box just flashes for half second and disappears. I have tried all the solutions, like using safari, firefox, chrome, a private window, cleaning up cache before use. Spotify please fix this bug.

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Mihail
Moderator
Moderator
Hey there,

We're seeing increased reports that the school drop-down list is not loading.

We are currently investigating this together with our partner SheerID.

In the meantime, if you're experiencing issues with the university/school drop-down list in the student verification form, make sure to:
  • clear cache and cookies in your browser
  • try opening the link in an incognito/private window or a different browser
  • try using a different network
  • try another device
If it still doesn't work, make sure to leave your vote on this thread, if you haven't already.

We'll post the latest updates on the matter here as soon as we have them.
MihailModerator
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Re: sheerid university list is not working

Arnastria
Visitor
Any update on this bug ? i've experienced the same bug. I got the same problem (loading box flashes). I've tried using many browser too with no result. Please at least give us some notice if this is a known bug.

Re: sheerid university list is not working

0Derece
Visitor
I have the same problem. Clearing the cache, using incognito mode, and using the phone browser did not work. Can someone help us?

Re: School drop-down list on SheerID International verification form not working

Mihail
Moderator
Moderator

Hey folks,

Our tech team has done some work backstage which should fix this issue.

Could you give it another go and let us know if it works?

Make sure to also go through these steps, if the issue persists:

  • clear cache and cookies in your browser
  • try opening the link in an incognito/private window or a different browser
  • try using a different network
  • try another device

Keep us posted!

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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