Buenos días, estoy intentando renovar el plan Premium Estudiantes pero no me permite añadir ninguna universidad. He seleccionado el país España y no me permite seleccionar ninguna universidad y cuando escribo el nombre de la universidad, se borra. Lo he intentado con dos dispositivos diferentes, con Safari y con Chrome, con navegación privada y con pestaña de incógnito y sigue sin permitirme poner la universidad.
Thanks for reaching out and welcome to the Community!
We hope you don't mind us answering in English as this is the official language of the Community. The folks at our tech team are currently testing out a fix for this. Could you try getting verified once more, again using all previous troubleshooting steps if the issue persists?
We'd be happy if you keep us posted on your results in this Ongoing Issue.
Have a great day!
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
I got an email informing that my student premium subscription plan is ending. I clicked on the link provided in the email to renew my subscription. Unfortunately, the drop down list isn't working and i'm unable to enter my university name- though the first time i registered, it's clearly stated that my university is eligible.
Hello, I'm also having this issue with the drop down list. Tried to open the verification form multiple times in different browsers and on and off my home wifi, and it still isn't displaying any school names.
It's quite disappointing to see that the issue has been going on for so long without resolution, as it would be a big inconvenience when my student verification runs out...
Hi there! I decided to give it one more shot for the screenshot and was able to successfully complete the verification! I'm not sure what Spotify or SheerID did since Monday but (at least for me) it's now working!! :'D