School/University Search Not Working

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Re: School drop-down list on SheerID International verification form not working

jasmineslinger
Visitor

Having the same problem. Tried multiple browsers after clearing history etc and using in private/incognito windows. Drop down for university name not working meaning the request cannot be completed.

The fact that this has been experienced for so long by so many people without resolution is totally unacceptable. 

This should be resolved as a matter of urgency.

Perhaps Spotify is really not bothered about the student community? If it did, surely this would have been resolved long ago.

No puedo añadir la universidad para renovar Premium Estudiantes

grassotmarina
Casual Listener

Plan

Premium Estudiantes

Country

España

 

Buenos días, estoy intentando renovar el plan Premium Estudiantes  pero no me permite añadir ninguna universidad. He seleccionado el país España y no me permite seleccionar ninguna universidad y cuando escribo el nombre de la universidad, se borra. Lo he intentado con dos dispositivos diferentes, con Safari y con Chrome, con navegación privada y con pestaña de incógnito y sigue sin permitirme poner la universidad.

Gracias

 

 

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Mihail
Moderator
Moderator

Hey folks,

 

Thanks for all the input you provided in the comments.

Our tech team is currently testing out a fix for this issue. We recommend that you now try to apply for the discount again via the student verification form

Should the issue persist, make sure to try opening the link in an incognito/private window or a different browser.

 

Let us know in the comments if you were successful or not. 

Have a great day!

MihailModerator
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Re: No puedo añadir la universidad para renovar Premium Estudiantes

Mihail
Moderator
Moderator

Hey there @grassotmarina,

Thanks for reaching out and welcome to the Community!

We hope you don't mind us answering in English as this is the official language of the Community. The folks at our tech team are currently testing out a fix for this. Could you try getting verified once more, again using all previous troubleshooting steps if the issue persists?

We'd be happy if you keep us posted on your results in this Ongoing Issue.

Have a great day!

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: School drop-down list on SheerID International verification form not working

eunikeagt
Casual Listener

Plan

Premium

Country

Indonesia

Device

Macbook Pro 2020

Operating System

macOS Catalina

My Question or Issue

I got an email informing that my student premium subscription plan is ending. I clicked on the link provided in the email to renew my subscription. Unfortunately, the drop down list isn't working and i'm unable to enter my university name- though the first time i registered, it's clearly stated that my university is eligible. 

Re: School drop-down list on SheerID International verification form not working

ecruvo
Casual Listener

Hello, I'm also having this issue with the drop down list. Tried to open the verification form multiple times in different browsers and on and off my home wifi, and it still isn't displaying any school names.

It's quite disappointing to see that the issue has been going on for so long without resolution, as it would be a big inconvenience when my student verification runs out...

Re: School drop-down list on SheerID International verification form not working

Elektra26
Casual Listener

Tried all the steps, but sadly the issue is still present.

A message said that it would be useful to be on the university campus's WiFi, is this necessary or just optional?

Re: School drop-down list on SheerID International verification form not working

Katerina
Moderator
Moderator

Hey there @Elektra26@ecruvo and @eunikeagt,

 

Thanks for keeping us in the loop about this!

 

It would be really helpful if you could share a screenshot of how the list looks for you currently if you're still having troubles - we'll pass it along to the folks looking into this.

 

We'll be keeping an eye out for your reply 🙂

KaterinaModerator
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Re: School drop-down list on SheerID International verification form not working

ecruvo
Casual Listener

@Katerina 

 

Hi there! I decided to give it one more shot for the screenshot and was able to successfully complete the verification! I'm not sure what Spotify or SheerID did since Monday but (at least for me) it's now working!! :'D 123213.jpg

 

Re: School drop-down list on SheerID International verification form not working

eunikeagt
Casual Listener

Hello @Katerina !

I just checked the link again and the drop down list is now working properly.

 

Thank you!

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