Announcements

School drop-down list on SheerID International verification form not working

Reply

School drop-down list on SheerID International verification form not working

Casual Listener

Hi I have the same issue. Tried your link and still the search/dropdown list of universities doesn't appear (irrespective of the University name I type). Have attached a screenshot.

Screenshot_20200612-004501.jpg
Ivan
Moderator

Hey folks, 

 

Thanks for your patience while we looked into this issue.

 

The reason why you're experiencing this is that SheerID is currently reindexing their list of schools available in the drop-down menu each day for a few hours. This causes the menu not to work as expected or not to work at all. We've already reported to SheerID that some of our users might still face the issue. 

 

In case you experience it, make sure to try again in an incognito window or using a different device to ensure there's no old content displayed due to cached browser data. 

 

Let us know how you get on! We'll be here in case you need any further help with this. 

93 Replies

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Moderator
Moderator

Hey there folks,

 

We've received reports that users are having troubles with the "Name of college/university" drop-down list on the SheerID International verification form here.

 

The right teams are aware and looking into this.

 

If you're experiencing this, make sure to first try the following:

  • Give it another try to verify your student status in an incognito or private window in your browser
  • A different device (preferably desktop)
  • A different internet connection

If you're still having troubles after that, make sure to add your +VOTE here and subscribe to this thread.

 

We'll keep you posted, thanks!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: School drop-down list on SheerID International verification form not working - Status changed to: Under investigation

Moderator
Moderator

Hey folks,

 

Our tech teams have done their magic backstage and this should now be fixed.

 

Could you take another look and let us know how it goes?

 

We'll be keeping an eye out for your replies, thanks!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

Re: School drop-down list on SheerID International verification form not working - Status changed to: Fixed

Moderator
Moderator

Hello again,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board here? We'll get back to you there.

 

Cheers!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

School/University search drop down menu not working

Casual Listener

Plan

Premium

Country

Indonesia

Device

(Realme XT, Macbook Pro 2015)

Operating System

(Android 10, Windows 10, macOS Mojave)

My Question or Issue

I am trying to renew my spotify student subscription, however, in the SheerID verification, the drop down/search ("Name of college/university") does not work at all, no universities showed up, and nothing happens when I typed directly into the form.
I have already tried the solution listed on this question: https://community.spotify.com/t5/Premium-for-Students/School-University-Search-Not-Working/td-p/4971...

I have tried it on both Google Chrome and Opera.

Capture.PNG

Re: School/University search drop down menu not working

Community Legend

Hey there @leoharnadi,

 

Thanks for reaching out to us.

 

Can you let us know what steps you've tried so far?

We advise you to open the form in an incognito window on your PC. Then you can try to choose your college/university from the drop-down menu.

 

If this doesn't help, you can try with another network.

 

Let us know how it goes. If you have questions, you know where to find us.

 

Stay safe!

 

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: School/University search drop down menu not working

Casual Listener

Plan 

student premium

Country

Philippines

Device

Oppo A20

Operator 

Oppo A20

I am also having the same problem the school/University drop down search doesn't work. Is this another glitch or Spotify doesn't use sheerid anymore? Is Spotify not yet updated this?

Re: School/University search drop down menu not working

Moderator
Moderator

Hey there @ONLYME-BRIX

 

Thanks for searching for the answer you need here! 
 

We can confirm that Spotify is still partnering with SheerID on verifying users for our student discount offer

 

Could you let us know how it goes after trying in a private/incognito window? This ensures you avoid issues with your browser's cache that might be causing what you experience. 


If that doesn't do the trick try again in a different kind of browser and let us know about the result.

 

Hope this helps. We'll look out for your reply. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson

Re: School/University search drop down menu not working

Casual Listener

Plan

Premium

Country

Philippines

Device

(Iphone 6s, Asus VivoBook X442U)

Operating System

(iOs, Windows 10)

My Question or Issue

I have the same issue, I am trying to change my Spotify subscription to a student account but the dropdown list for eligible schools/universities is not working. I've tried it with several other countries as well to see if only the list for Philippine schools has a bug but it's all not working. I've also tried on different browsers such as opera, chrome and safari but I still get the same result. 

College/University Drop Down Search not working

Newbie

 

Plan

Student 

Device

(XPS 15)

Operating System

(Windows 10)

 

My Question or Issue

I am trying to renew my Student Discount but the drop down search is not working.

SUGGESTED POSTS