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Student Discount confirmed but not applied

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Student Discount confirmed but not applied

Visitor

I applied for the student discount, got a confirmation of success in May 14th 2020 but all the following charges are of the regular subscription prices instead of the student discount. Can you please check it out?

 

User:

brunohmatos15

Plan

Premium/Student

Country

Brazil

Device

(iPhone XS)

Operating System

(iOS 13.4.1)

 

 

1 Reply
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Re: Student Discount confirmed but not applied

Moderator
Moderator

Hey @brunohmatos15!

 

Thanks for the question, we'll gladly explain a bit more.

 

When your student discount expires, you'll need to get verified by SheerID in order to apply the discount to your account. Once the discount is applied, you also need to activate it by going through thecheckout page.

 

You won't be charged directly, it'll just update your subscription status. After that you should be charged the discounted price.

 

Let us know if this helps. We're always here if you have any further questions.

ElenaModerator
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